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Exam CIS-CSM topic 1 question 68 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 68
Topic #: 1
[All CIS-CSM Questions]

What does the Agent Whisper function do?

  • A. Lets agents and chat supervisors have a conversation without the requester knowing
  • B. Lets the chat supervisors have a conversation with the requester without the agent knowing
  • C. Lets agents have chat conversations with other agents without the requester knowing
  • D. Lets agents and requesters have a conversation without the chat supervisor knowing
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Suggested Answer: A 🗳️
by sephereth at Aug. 1, 2023, 5:21 a.m.

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netvision_g
8 months, 3 weeks ago
Selected Answer: A
Agent Whisper lets agents and chat managers have a conversation without the requester knowing. https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/conversational-interfaces/concept/ci-agent-whisper.html
upvoted 2 times
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NokoNice
1 year ago
Selected Answer: A
A is correct
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sephereth
1 year, 2 months ago
Selected Answer: A
A. is correct answer Explanation: "Agent Whisper lets agents and chat managers have a conversation without the requester knowing." source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/conversational-interfaces/concept/ci-agent-whisper.html
upvoted 2 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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