D is correct.
Spotlight enables you to define weighted criteria for important work and quickly identify the most important tasks based on these criteria, such as when triaging cases or performing lead scoring. You can prioritize tasks based on multiple dimensions instead of a single field value, like priority
Should be d.
"Use Spotlight to identify and rank records of interest based on multiple weighted criteria."
Source: https://docs.servicenow.com/bundle/utah-now-intelligence/page/use/performance-analytics/concept/spotlight.html
upvoted 2 times
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