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Exam CIS-CSM topic 1 question 38 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 38
Topic #: 1
[All CIS-CSM Questions]

Which of the following roles cannot update a consumer’s record?

  • A. sn_customerservice_agent
  • B. sn_customerservice_manager
  • C. sn_customerservice.consumer_agent
  • D. admin
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Suggested Answer: A 🗳️
by sephereth at Aug. 1, 2023, 3:29 a.m.

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NokoNice
4 months, 2 weeks ago
Selected Answer: A
A is correct
upvoted 3 times
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sephereth
7 months ago
Selected Answer: A
internal Roles - Business-to-business (B2B) - sn_customerservice_agent - sn_customerservice_manager - Business-to-consumer (B2C) - sn_customerservice.consumer_agent - sn_customerservice_manage source: https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/reference/r_RolesInstalledWithCustomerService.html
upvoted 4 times
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C (25%)
B (20%)
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