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Exam CIS-CSM topic 1 question 23 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 23
Topic #: 1
[All CIS-CSM Questions]

What is the purpose of a Catalog Item variable?

  • A. Grants the customer the opportunity to ask a question
  • B. Opens a wizard to help a customer fill in a case form
  • C. Guides a customer by providing hints on case forms
  • D. Allows the customer or consumer to qualify their answer
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Suggested Answer: D 🗳️

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sephereth
4 months, 1 week ago
Selected Answer: D
Answer: D. Allows the customer or consumer to qualify their answer Explanation: D is the only one that makes sense... "Service Catalog provides several types of variables, which are also referred to as questions." source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/concept/c_ServiceCatalogVariables.html ... but customer only answers the question not ask the question....
upvoted 3 times
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NokoNice
4 months, 3 weeks ago
Selected Answer: D
D is the correct answer
upvoted 2 times
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sephereth
7 months ago
Selected Answer: A
I think A. should be the right answer, based on the following "Service Catalog provides several types of variables, which are also referred to as questions." source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/concept/c_ServiceCatalogVariables.html
upvoted 1 times
sephereth
7 months ago
hmmm.. sorry i am wrong, in this case, D. is the correct answer, since customers don't create questions (a)......
upvoted 2 times
...
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