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Exam CIS-HAM topic 1 question 84 discussion

Actual exam question from ServiceNow's CIS-HAM
Question #: 84
Topic #: 1
[All CIS-HAM Questions]

A user’s broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task. Which fields are automatically updated in the associated asset record? (Choose three.)

  • A. Software allocations
  • B. Maintenance contracts
  • C. Depreciation values
  • D. Related CI record
  • E. Disposal information
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Suggested Answer: ABD 🗳️

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[Removed]
8 months, 2 weeks ago
Asset tasks Asset tasks are provided for deploy, replace or swap, or retirement operations for your assets. These tasks automatically update the CI/asset record on the completion of these operations. If an asset is being deployed, replaced, or retired via an incident, change request or a field service work order, the CI/asset record is automatically updated along with the related records for the CI/asset. For example, you have a change ticket to retire a server. After the change is implemented, the Change Management application triggers the retire asset event. The retire task is triggered and updates the following: CI related asset record software allocations maintenance contracts
upvoted 1 times
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marka_1267
1 year ago
Selected Answer: ABD
ABD as defined in the HAM NowLearning course: An agent is working on a Change ticket to retire a server. Once the implement stage of the Change ticket is reached, the asset task fires in the back-end and automatically performs the following updates: - It takes the affected CI and updates it to be ‘removed from service’. - It also takes the related asset record and updates it (e.g., removes it from service, updates the state, and if there's an assignment, it updates the location). - If there are any software allocations on that server, it brings them back into corporate inventory. - If there are any maintenance contracts associated to that server, it applies an end date.
upvoted 2 times
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J64DevTeam
1 year, 4 months ago
Selected Answer: ABD
ABD per https://docs.servicenow.com/en-US/bundle/utah-it-asset-management/page/product/hardware-asset-management/concept/asset-lifecycle-automation.html
upvoted 2 times
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