A user’s broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task. Which fields are automatically updated in the associated asset record? (Choose three.)
Asset tasks
Asset tasks are provided for deploy, replace or swap, or retirement operations for your assets. These tasks automatically update the CI/asset record on the completion of these operations.
If an asset is being deployed, replaced, or retired via an incident, change request or a field service work order, the CI/asset record is automatically updated along with the related records for the CI/asset. For example, you have a change ticket to retire a server. After the change is implemented, the Change Management application triggers the retire asset event. The retire task is triggered and updates the following:
CI
related asset record
software allocations
maintenance contracts
ABD as defined in the HAM NowLearning course:
An agent is working on a Change ticket to retire a server. Once the implement stage of the Change ticket is reached, the asset task fires in the back-end and automatically performs the following updates:
- It takes the affected CI and updates it to be ‘removed from service’.
- It also takes the related asset record and updates it (e.g., removes it from service, updates the state, and if there's an assignment, it updates the location).
- If there are any software allocations on that server, it brings them back into corporate inventory.
- If there are any maintenance contracts associated to that server, it applies an end date.
ABD per https://docs.servicenow.com/en-US/bundle/utah-it-asset-management/page/product/hardware-asset-management/concept/asset-lifecycle-automation.html
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