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Exam CIS-CSM topic 1 question 80 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 80
Topic #: 1
[All CIS-CSM Questions]

What is a case?

  • A. An individual record that handles and resolves incidents for external customers
  • B. An individual record that is used to identify and create automation opportunities
  • C. An individual record that is used to identify and resolve a question or issue for an external customer
  • D. An individual record that handles and routes issues for internal users
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by EspindolaGomes at July 12, 2023, 7:17 p.m.

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netvision_g
7 months, 2 weeks ago
Selected Answer: C
C is correct
upvoted 1 times
...
NokoNice
1 year, 1 month ago
Selected Answer: C
C is correct https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/csm-cases-case-tasks-overview.html#:~:text=Customer%20service%20cases%20store%20information,work%20necessary%20to%20resolve%20cases.
upvoted 2 times
...
EspindolaGomes
1 year, 4 months ago
Selected Answer: C
is the right ans
upvoted 2 times
...

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