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Exam CIS-SIR topic 1 question 97 discussion

Actual exam question from ServiceNow's CIS-SIR
Question #: 97
Topic #: 1
[All CIS-SIR Questions]

What should you consider before helping customers automate different processes?

  • A. Customer's willingness to change
  • B. Understand expected benefits
  • C. Understand internal processes
  • D. Understand baseline workflow
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Suggested Answer: A 🗳️

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sephereth
9 months, 3 weeks ago
Selected Answer: A
Explanation: Before helping customers automate different processes, it is important to understand their willingness to change. Some customers may be hesitant to change their existing processes, even if those processes are inefficient or ineffective. It is important to work with customers to understand their concerns and address them in a way that makes them comfortable with the change.
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