Lagging indicators are measures that assess the outcomes or results of past actions and activities. They are used to evaluate the success or performance of a particular process or initiative after it has already occurred. Lagging indicators help organizations understand what has already happened and can be used for performance analysis and historical trend analysis.
The reason "A. Business metrics" is not the right answer is that "business metrics" is a broad term that encompasses a wide range of performance indicators and measures used in various contexts. In the ServiceNow platform, when you are looking to measure the outputs or outcomes of specific activities or processes, "lagging indicators" are more commonly associated with assessing past performance.
did some digging and found this, Business metrics are used to measure the outputs of activities in ServiceNow. They are quantitative measurements that track the performance of an activity or process. Business metrics can be used to track things like the number of tickets closed, the time it takes to close a ticket, or the customer satisfaction rating.
so i tihnk the answer is A.....
upvoted 2 times
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