Exam CIS-CSM topic 1 question 71 discussion

C. Scripted D. Simple Match E. Aggregate

Answer: C. Scripted D. Simple Match E. Aggregate Explanation: There are three types of matching criteria: - Simple Match: creates one-to-one matching, such as matching the time zone of an agent with the time zone of a task location. (d.) - Aggregate: uses a simple query and returns an aggregate result. For an aggregate type, select a table and create a filter, and then select an aggregate field such as the Assigned to field. This type of query returns a set of users. (e.) - Scripted: uses a scripted query which returns a list of users. (c.) Source: https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/concept/case-assignment-matching-criteria.html

CDE is Correct. The assignment workbench uses configurable matching criteria, such as skills and availability, to evaluate the agents in a selected group and provide an overall ranking. There are three types of matching criteria: Simple Match: creates one-to-one matching, such as matching the time zone of an agent with the time zone of a task location. Aggregate: uses a simple query and returns an aggregate result. For an aggregate type, select a table and create a filter, and then select an aggregate field such as the Assigned to field. This type of query returns a set of users. Scripted: uses a scripted query which returns a list of users.

Regarding doc: Simple Match: creates one-to-one matching, such as matching the time zone of an agent with the time zone of a task location. Aggregate: uses a simple query and returns an aggregate result. For an aggregate type, select a table and create a filter, and then select an aggregate field such as the Assigned to field. This type of query returns a set of users. Scripted: uses a scripted query which returns a list of users.

BCE https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/concept/case-assignment-matching-criteria.html