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Exam CIS-CSM topic 1 question 221 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 221
Topic #: 1
[All CIS-CSM Questions]

When working with case types, what is the lowest level in the case type hierarchy called?

  • A. Sub-level
  • B. Leaf-level
  • C. Decision-level
  • D. Base-level
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Suggested Answer: B 🗳️
by Lucky62 at June 16, 2023, 1:44 p.m.

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Lucky62
Highly Voted 1 year, 4 months ago
Selected Answer: B
B correct CSM Implementation Book Page 53
upvoted 6 times
benny888
1 year, 1 month ago
https://www.servicenow.com/community/csm-forum/possible-to-transfer-case-from-one-case-type-to-another/m-p/373346 says B as well
upvoted 1 times
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Edmundas
Most Recent 1 month, 1 week ago
Selected Answer: B
Correct Answer B "A leaf (lowest level) category is associated with a product offering" https://www.servicenow.com/docs/bundle/utah-customer-service-management/page/product/customer-service-management-order-management/concept/csm-om-product-catalogs-and-categories.html
upvoted 1 times
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netvision_g
8 months, 1 week ago
Selected Answer: B
E-book CSM see page 56. https://evantage.gilmoreglobal.com/reader/books/SN-CSMI-T010-PG-E/pageid/55
upvoted 1 times
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NokoNice
12 months ago
Selected Answer: B
B is Correct. Leaf level refers to the lowest level in a hierarchy.The leaf-level case types sit right above the data level. CSM Implementation eBook Page 53
upvoted 4 times
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