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Exam CIS-CSM topic 1 question 162 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 162
Topic #: 1
[All CIS-CSM Questions]

Which of the following is correct regarding the create contact (consumer) feature in CSM Workspaces?

  • A. The create contact (consumer) feature is available in all CSM Workspaces
  • B. The create contact (consumer) feature is not available in any of the CSM Workspaces
  • C. The create contact (consumer) feature is only available in the CSM Configurable Workspace
  • D. The create contact (consumer) feature is only available in the Agent Workspace
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Suggested Answer: C 🗳️
by Lucky62 at June 16, 2023, 10:51 a.m.

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Lucky62
Highly Voted 6 months, 1 week ago
Selected Answer: C
C is correct https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/administer/workspace/task/lookup-verify-create-contact.html
upvoted 5 times
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CLowe
Most Recent 3 weeks, 1 day ago
Selected Answer: C
C CSM Configurable Workspace
upvoted 2 times
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Scarfed
1 month, 3 weeks ago
Selected Answer: C
C is correct About this task Note: This task applies to CSM Configurable Workspace. Agents can use the Lookup and verify feature to search for contacts and consumers. After verifying a user's information, agents can populate that information on the interaction record. If an agent can't find a contact or consumer, they can create a record for that user from within the Lookup and verify feature.
upvoted 2 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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