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Exam CIS-CSM topic 1 question 211 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 211
Topic #: 1
[All CIS-CSM Questions]

What benefits can be gained by integrating CSM with Field Service Management? (Choose two.)

  • A. Reduces agent workload
  • B. Reduces monthly case volume
  • C. Work orders can be created from a case
  • D. Customer can access work order details and tasks created for their case
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Suggested Answer: CD 🗳️
by Lucky62 at June 14, 2023, 7:52 p.m.

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Lucky62
Highly Voted 1 year, 2 months ago
Selected Answer: CD
C and D are correct https://docs.servicenow.com/en-US/bundle/utah-customer-service-management/page/product/customer-service-management/concept/csm-fsm-integration.html
upvoted 6 times
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netvision_g
Most Recent 4 months, 3 weeks ago
Selected Answer: CD
C and D are correct
upvoted 1 times
...
NokoNice
10 months, 2 weeks ago
Selected Answer: CD
CD is Correct. https://docs.servicenow.com/en-US/bundle/utah-customer-service-management/page/product/customer-service-management/concept/csm-fsm-integration.html
upvoted 2 times
...
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C (25%)
B (20%)
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