An account is a supported external customer and a contact is a user who is an employee of an account. How many accounts can a contact be associated with?
An account can have multiple contacts but a contact can be associated with only one account.
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/configure-csm-accounts-contacts.html
A is correct.
https://www.servicenow.com/community/now-platform-forum/one-contact-multiple-accounts-and-csm-portal/m-p/2491419
upvoted 3 times
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