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Exam CIS-CSM topic 1 question 212 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 212
Topic #: 1
[All CIS-CSM Questions]

Guided decisions is a decision authoring and execution capability that dynamically guides agents to resolve complex cases. Guided decisions consist of decision trees. What is a decision tree?

  • A. A step-by-step methodology for creating and solving different case types
  • B. A detailed check list for customer service teams
  • C. A multi-step process consisting of a series of questions answers, and guidance
  • D. A set of steps used to define a complex process
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Suggested Answer: C 🗳️

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Chosen Answer:
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LLuis_L
3 weeks, 5 days ago
C is correct because it is!
upvoted 1 times
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netvision_g
4 months, 1 week ago
Selected Answer: C
Guided decisions consist of decision trees. A decision tree is a multi-step process consisting of a series of questions, answers, and guidances. Source: https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/guided-decisions.html
upvoted 1 times
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NokoNice
8 months, 1 week ago
Selected Answer: C
C is Correct. https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/concept/decision-trees-in-guided-decisions.html
upvoted 3 times
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Npapir
10 months ago
C is correct https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/concept/decision-trees-in-guided-decisions.html
upvoted 2 times
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Lucky62
1 year ago
Selected Answer: C
C correct https://docs.servicenow.com/bundle/rome-customer-service-management/page/product/customer-service-management/task/configure-decision-trees.html
upvoted 4 times
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mogawa
1 year ago
Selected Answer: C
https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/task/configure-decision-trees.html
upvoted 3 times
...
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