Guided decisions is a decision authoring and execution capability that dynamically guides agents to resolve complex cases. Guided decisions consist of decision trees. What is a decision tree?
A.
A step-by-step methodology for creating and solving different case types
B.
A detailed check list for customer service teams
C.
A multi-step process consisting of a series of questions answers, and guidance
D.
A set of steps used to define a complex process
Guided decisions consist of decision trees. A decision tree is a multi-step process consisting of a series of questions, answers, and guidances.
Source: https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/guided-decisions.html
C is Correct.
https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/concept/decision-trees-in-guided-decisions.html
C is correct
https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/concept/decision-trees-in-guided-decisions.html
C correct
https://docs.servicenow.com/bundle/rome-customer-service-management/page/product/customer-service-management/task/configure-decision-trees.html
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