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Exam CIS-CSM topic 1 question 169 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 169
Topic #: 1
[All CIS-CSM Questions]

What is the purpose of the sidebar feature in CSM Configurable Workspace?

  • A. Enables agents to keep information regarding details of the case visible at all times
  • B. Enables agents to access response templates to help them resolve cases faster and more efficiently
  • C. To enable agents to collaborate with other agents or Subject Matter Experts (SMEs) in real-time for faster case resolution
  • D. Enables managers to discreetly monitor chats between agents and customers
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by mogawa at June 8, 2023, 12:51 a.m.

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netvision_g
8 months, 3 weeks ago
Selected Answer: C
https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/conversational-interfaces/concept/exploring-sidebar.html
upvoted 1 times
...
KathQ
10 months, 3 weeks ago
Selected Answer: C
"Sidebar enables agents so they can collaborate with others when working on a Workspace task-based or interaction-based record." https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/conversational-interfaces/concept/sidebar-landing.html
upvoted 2 times
...
NokoNice
1 year, 1 month ago
Selected Answer: C
C is Correct. https://www.servicenow.com/community/csm-blog/for-csm-configurable-workspace-how-to-remove-the-contextual-side/ba-p/2290596
upvoted 2 times
...
Lucky62
1 year, 5 months ago
Selected Answer: C
C correct
upvoted 3 times
...
mogawa
1 year, 5 months ago
Selected Answer: C
https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/conversational-interfaces/concept/sidebar-overview.html
upvoted 3 times
...

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