ADE Is Correct
Service Monitoring
An Event Management activity typically carried out by the NOC. Event Management helps to identify, remediate, and escalate health issues across an organization's IT infrastructure on a single management platform. It provides alert aggregation and root cause analysis (RCA) for discovered services, application services, and automated alert groups.
NOTE: Event Management is part of IT Operations Management (ITOM) and requires subscription to ITOM.
Service-aware Install Base Track which products and services have been purchased by a customer, how they have been installed or provisioned, along with the detailed configuration for each installed item.
Proactive Case All major cases, major case candidates, and child cases created internally are automatically managed as proactive cases and can be tracked separately
A. Service Monitoring
D. Service-Aware Install Base
E. Proactive Case
https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/concept/proactive-service-operations.html
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