Vancouver, p. 259: "The risk score is calculated as an arithmetic mean, representing the risk based on CI Business Impact, Security Incident Business Impact, Security Incident Priority, SI Severity and User Business Impact
a is correct
https://docs.servicenow.com/bundle/tokyo-security-management/page/product/security-incident-response/reference/setup-assistant-reference.html#c_SeverityCalculators
upvoted 4 times
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MrBravo
9 months, 1 week agostophs
1 year, 4 months ago