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Exam CIS-CSM topic 1 question 168 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 168
Topic #: 1
[All CIS-CSM Questions]

What are available matching criteria for case assignment in Customer Service Management? (Choose three.)

  • A. Partner Hours
  • B. Matching Skills
  • C. Distance
  • D. Certifications
  • E. Assigned Cases
  • F. Availability Today
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Suggested Answer: BEF 🗳️
by JDVta at May 29, 2023, 1:21 p.m.

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netvision_g
8 months, 2 weeks ago
Selected Answer: BEF
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/case-assignment-matching-criteria.html
upvoted 1 times
...
Scarfed
1 year ago
Selected Answer: BEF
BEF is Correct.
upvoted 2 times
...
NokoNice
1 year ago
BEF is Correct. CSM Implementation ebook page115
upvoted 2 times
...
Lucky62
1 year, 4 months ago
Selected Answer: BEF
BEF correct
upvoted 2 times
...
JDVta
1 year, 5 months ago
Selected Answer: BEF
should be BEF https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/case-assignment-matching-criteria.html
upvoted 4 times
...
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