should be ADE
https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/customer-service-case-playbooks.html
ADE Is Correct.
Case Playbook for Onboarding: Use this application to manage the process for taking on new customers or enrolling customers in new products.
Case Playbook for Complaints: Use this application to manage the process for handling customer complaints.
Case Playbook for Product Support: Use this application to guide agents through the steps that are needed to resolve product issues
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