Two sets of users can create cases from questions:
Customer service agents, consumer service agents, and customer service managers.
Users with the sn_customerservice.proxy_case_creator role. Community administrators and community moderators inherit this role.
Source: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-communities/concept/case-management-integration.html
AB is correct
https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-communities/concept/case-management-integration.html
Who can create cases from discussions or questions?
Customer Service Agents.
Consumer Service Agents.
Customer Service Managers.
Users with the sn_customerservice.proxy_case_creator role.
Community administrators and moderators will automatically inherit the sn_customerservice.proxy_case_creator role.
a and B are correct
https://docs.servicenow.com/en-US/bundle/utah-customer-service-management/page/product/customer-communities/concept/case-management-integration.html
upvoted 2 times
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