HAM ServiceNow Course - Hardware Model Normalization:
Note 2: If a content update adds lifecycle data, it cannot be deleted from the hardware/ consumable model, but you can deactivate it. Any lifecycle data that is added as part of a content update will have the source set to ‘ServiceNow’. The HAM - Apply latest content changes scheduled job runs and processes the content updates.
C
If a content update adds lifecycle data, it cannot be deleted from the hardware/ consumable model, but you can deactivate it. Any lifecycle data that is added as part of a content update will have the source set to ServiceNow.
How would it be D? The question is specifically asking if lifecycle data can be deleted once added to the instance. The correct answer would be C because its only asking about it being deleted, which is not possible.
Answer is C " If a content update adds lifecycle data, it can't be deleted from the software model, but you can deactivate it. Any lifecycle data that is added as part of a content update will have the source set to Servicenow."
https://docs.servicenow.com/en-US/bundle/utah-it-asset-management/page/product/software-asset-management2/concept/sam-content-updates.html
Is this the same behavior for HAM and SAM? The provided statement is for SAM
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