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Exam CIS-HAM topic 1 question 25 discussion

Actual exam question from ServiceNow's CIS-HAM
Question #: 25
Topic #: 1
[All CIS-HAM Questions]

Once the content update adds hardware lifecycle data to your instance, can it be deleted?

  • A. Yes, it can
  • B. No, it cannot unless the lifecycle stage is EOL
  • C. No, it cannot
  • D. Yes, it can be deleted or deactivated
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by SweeetPotato at May 15, 2023, 10:14 p.m.

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ATBrunet
9 months ago
Selected Answer: C
HAM ServiceNow Course - Hardware Model Normalization: Note 2: If a content update adds lifecycle data, it cannot be deleted from the hardware/ consumable model, but you can deactivate it. Any lifecycle data that is added as part of a content update will have the source set to ‘ServiceNow’. The HAM - Apply latest content changes scheduled job runs and processes the content updates.
upvoted 2 times
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robinchadwick
1 year ago
Selected Answer: C
While you can delete lifecycles that you've added, you can't delete lifecycles that are created from the Hardware Asset Management Content Service.
upvoted 2 times
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e2b0764
1 year ago
Selected Answer: C
Marka explained, C!
upvoted 1 times
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Flavious88
1 year, 2 months ago
Selected Answer: C
Like Marka said, it is C
upvoted 1 times
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JBurns1979
1 year, 4 months ago
Selected Answer: C
Marka's quote is from page 113 of HAM Vancouver text.
upvoted 1 times
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marka_1267
1 year, 5 months ago
Selected Answer: C
C If a content update adds lifecycle data, it cannot be deleted from the hardware/ consumable model, but you can deactivate it. Any lifecycle data that is added as part of a content update will have the source set to ServiceNow.
upvoted 4 times
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K1600_Dave
1 year, 9 months ago
you've answered your own question with that - DELETED (no) or DEACTIVATED (yes). Answer would remain D
upvoted 1 times
TheGraske
1 year, 6 months ago
J64 is right on this one
upvoted 1 times
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J64DevTeam
1 year, 9 months ago
How would it be D? The question is specifically asking if lifecycle data can be deleted once added to the instance. The correct answer would be C because its only asking about it being deleted, which is not possible.
upvoted 3 times
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SweeetPotato
1 year, 11 months ago
Answer is C " If a content update adds lifecycle data, it can't be deleted from the software model, but you can deactivate it. Any lifecycle data that is added as part of a content update will have the source set to Servicenow." https://docs.servicenow.com/en-US/bundle/utah-it-asset-management/page/product/software-asset-management2/concept/sam-content-updates.html
upvoted 3 times
marka_1267
1 year, 5 months ago
Is this the same behavior for HAM and SAM? The provided statement is for SAM
upvoted 1 times
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