Answer C & D
Explanation: Chat, Email and Phone are correct. Reference : https://docs.servicenow.com/en-US/bundle/sandiego-customer-service-management/page/product/customer-service-management/concept/omnichannels-communicating-customers.html
Answer:
C. Chat
D. Email
Explanation: Omnichannels for communicating with customers includes
- Chat (c)
- Phone
- Email (d)
Source: https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/concept/omnichannels-communicating-customers.html
Omnichannels for communicating with customers:
Chat channel
From the Customer Service Portal and Consumer Service Portal, customers can start a chat with a virtual or live agent for help.
Email channel
With an email channel, customers can send emails to create new cases and update current cases. They can also receive email updates from customer service agents as cases progress.
Phone channel
External customers can reach out to customer service agents by phone. The Customer Service Management application uses both Computer Telephony Integration (CTI) and OpenFrame to provide phone support for customers.
CD
https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/concept/omnichannels-communicating-customers.html
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