Which ServiceNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which CIs supporting that service have active issues?
According to the ServiceNow Administration Fundamentals - Tokyo, page 427, it states, Dependency Views indicate if a CI has any active, pending issues."
I'd select A on the Exam
The health dashboard provides a single view of the quality of data at the CMDB, CI class and CI levels using completeness, correctness and compliance scores
It's D, according to SNOW docs:
https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-management/task/t_ViewCIHealth.html
From ChatGPT - To trace from a service having an issue to see which CIs supporting that service have active issues, the CI Health Dashboard would be more suitable. It allows Service Desk agents to view the health status of CIs supporting a particular service and identify any active issues or incidents associated with those CIs. By analyzing the CI Health Dashboard, agents can gain insights into the affected CIs and their current status, enabling them to trace the impact of issues on the supporting CIs of a service.
While the CI Dependency View provides a visual representation of CI relationships, it may not directly provide real-time information about active issues or incidents associated with specific CIs. It focuses more on understanding the connectivity and dependencies between CIs.
D is the correct answer.
CI Health Dashboard in ServiceNow provides IT teams with a powerful tool for managing and maintaining the health of their organization's IT infrastructure, helping to ensure that critical systems and services remain available and performing at peak efficiency.
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
Manny1218
Highly Voted 1 year, 2 months agotata23
Highly Voted 1 year, 3 months agoRatatoeskr
Most Recent 3 weeks, 3 days agosri_ravi
1 month, 1 week agoBlackCarpet
1 month, 2 weeks agoconnal308876
4 months, 3 weeks agoAlexA1457
8 months, 2 weeks agof5003a6
9 months agoAustin98
9 months, 1 week agoUnnz
11 months agoal3xunder
1 year agoJoe15
1 year agoEricSon
1 year, 1 month agoMahe12
1 year, 5 months agoMattchutammy
1 year, 8 months agoPappyFox
1 year, 8 months ago