Exam CSA topic 1 question 234 discussion

According to the ServiceNow Administration Fundamentals - Tokyo, page 427, it states, Dependency Views indicate if a CI has any active, pending issues." I'd select A on the Exam

Answer is A

This is tough. I leaning toward A because the question is relates to what a Service Desk user would use; not an Administrator.

According to the ServiceNow Administration Fundamentals - "it states, Dependency Views indicate if a CI has any active, pending issues."

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-management/task/t_ViewCIHealth.html

The health dashboard provides a single view of the quality of data at the CMDB, CI class and CI levels using completeness, correctness and compliance scores

mentioned in e-book

The answer is D.

It's D, according to SNOW docs: https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-management/task/t_ViewCIHealth.html

From ChatGPT - To trace from a service having an issue to see which CIs supporting that service have active issues, the CI Health Dashboard would be more suitable. It allows Service Desk agents to view the health status of CIs supporting a particular service and identify any active issues or incidents associated with those CIs. By analyzing the CI Health Dashboard, agents can gain insights into the affected CIs and their current status, enabling them to trace the impact of issues on the supporting CIs of a service. While the CI Dependency View provides a visual representation of CI relationships, it may not directly provide real-time information about active issues or incidents associated with specific CIs. It focuses more on understanding the connectivity and dependencies between CIs.

Answer is A per SN Fundamentals book p.361-362

A is the correct answer

D is the correct answer. CI Health Dashboard in ServiceNow provides IT teams with a powerful tool for managing and maintaining the health of their organization's IT infrastructure, helping to ensure that critical systems and services remain available and performing at peak efficiency.

D. is the correct answer