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Exam CSA topic 1 question 215 discussion

Actual exam question from ServiceNow's CSA
Question #: 215
Topic #: 1
[All CSA Questions]

When looking at a long list of records, you want to quickly filter, to show only those which have Short Description containing email. How might you do that?

  • A. Click List Magnifier to expand column search, on Short Description, type email, click enter
  • B. On Search box, select text, type email, click enter
  • C. Click List Magnifier to expand column search, on Short Description, type *email, click enter
  • D. Click List Magnifier to expand column search, on Short Description, type %email, click enter
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️

Comments

Chosen Answer:
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Mehamood
2 months, 2 weeks ago
Selected Answer: C
%email - returns records with short description ending with email *email - returns records with short description that contains word email
upvoted 3 times
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gedgy
5 months ago
Selected Answer: D
A, C, and D are all correct. It just depends on whether you are looking for email as a standalone word or combined with another word. But all (A, C, D) are correct. The question indicates it wants you to pull any records where the word email is contained. In that case (again technically) D is the most correct.
upvoted 1 times
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MACCA81
8 months, 4 weeks ago
Selected Answer: C
It's C. With the short description you can't do "show matching" as in the previous question, you need to search for records that have the word "e-mail" in the short description. and this is done by searching "*e-mail" (wildcard e-mail) in the Short Description column.
upvoted 3 times
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PappyFox
1 year, 7 months ago
C is correct
upvoted 2 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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