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Exam CSA topic 1 question 203 discussion

Actual exam question from ServiceNow's CSA
Question #: 203
Topic #: 1
[All CSA Questions]

You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?

  • A. Approval Chains
  • B. Flows
  • C. Approver Delegates
  • D. Parent-Child Approvers
  • E. Approval Criteria
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Suggested Answer: B 🗳️

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f5003a6
8 months ago
Selected Answer: B
B. Flows
upvoted 1 times
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Sazeka
1 year, 2 months ago
B is correct: Resolution Creating the Knowledge simple approval workflow 1. In the Application Navigator filter text, type workflow to find the Workflow application menu. 2. Select the Workflow Editor module. The Workflow Editor always opens in an adjacent browser tab. 3. Click the New button. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538552
upvoted 2 times
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PappyFox
1 year, 7 months ago
B. is correct
upvoted 1 times
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