Exam CIS-HAM topic 1 question 30 discussion

If you work in a production environment you know the answer is A Numerous Change tasks from an CR to decomm a server that require teams to reclaim manually

In ServiceNow, the management of hardware assets, including their retirement and the handling of associated software allocations, can be influenced by system properties. When a hardware asset is retired, the behavior regarding any existing software allocations on that asset can be controlled by specific system properties. The property glide.ham.retire_reclaim_sw() is designed to determine what happens to software allocations when the associated hardware asset is retired. Depending on how this property is configured, the software allocations could either be reclaimed back into the software inventory, remain with the retired hardware asset requiring manual intervention, or be removed without being returned to inventory. This allows organizations to customize the asset retirement process to suit their specific policies and operational requirements.

The correct answer is: D. The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw(). Explanation: In ServiceNow, the management of hardware assets, including their retirement and the handling of associated software allocations, can be influenced by system properties. When a hardware asset is retired, the behavior regarding any existing software allocations on that asset can be controlled by specific system properties. The property glide.ham.retire_reclaim_sw() is designed to determine what happens to software allocations when the associated hardware asset is retired. Depending on how this property is configured, the software allocations could either be reclaimed back into the software inventory, remain with the retired hardware asset requiring manual intervention, or be removed without being returned to inventory. This allows organizations to customize the asset retirement process to suit their specific policies and operational requirements.

A is the answer. Page 242 Vancouver. software entitlements must be reclaimed before wiping the hardware.

I think this is A OOTB. There are a lot of references in the book to automating this with workflow, but that is not an option listed.

B HAM: Assets Tasks - NowLearning If there are any software allocations on that server, it brings them back into corporate inventory.

Checked on the Instance

The software allocations are removed from the asset, but not returned to inventory.

There is a business rule which is removing the software.