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Exam CSA topic 1 question 177 discussion

Actual exam question from ServiceNow's CSA
Question #: 177
Topic #: 1
[All CSA Questions]

What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

  • A. Group members can choose their tasks from My Groups Work
  • B. Groups can assign tasks to users based on on-call schedules
  • C. Site support members can pick tasks, based on Location
  • D. Groups can assign tasks to users based on skills
  • E. Group members can avoid tasks, which are nearing SLA breach
  • F. Groups can assign tasks to users based on availability
Show Suggested Answer Hide Answer
Suggested Answer: ABDF 🗳️
by al3xunder at March 19, 2023, 8:50 p.m.

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adyrip
3 weeks, 1 day ago
Selected Answer: ABDF
C is a limited scope, just for site support, the question is wider, about all groups. E is a non-answer, in best practice that should not happen.
upvoted 1 times
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benarji
7 months, 3 weeks ago
Ans: ABDF
upvoted 2 times
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Joe15
1 year, 2 months ago
Selected Answer: ABDF
ABDF is correct!
upvoted 2 times
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Manny1218
1 year, 4 months ago
Selected Answer: ABDF
C and E are also true but aren't realistic. The commonsense answers would be ABDF.
upvoted 2 times
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anjanc
1 year, 4 months ago
Any thoughts about E?
upvoted 1 times
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Mihaf92
1 year, 4 months ago
isn't ABCF
upvoted 1 times
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PappyFox
1 year, 5 months ago
PappyFox says it's ABDF!
upvoted 1 times
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davgmane
1 year, 9 months ago
Selected Answer: ABDF
answer is ABDF
upvoted 2 times
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al3xunder
1 year, 11 months ago
Correct answer is ABDF
upvoted 3 times
...
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B (20%)
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