Your customer wants a catalog to contain two items: 1. A request with 1 approval and 2 fulfillment tasks 2. A link to a knowledge article What type of item would you use to satisfy the requirement for the Construction request?
To satisfy the requirement for the Construction request, you would use A. Catalog Item.
A Catalog Item in ServiceNow can handle approvals and fulfillment tasks. Additionally, you can include a link to a knowledge article by adding a variable of type "URL" to the catalog item. This makes it the most suitable option for your needs.
This section is not available anymore. Please use the main Exam Page.CIS-ITSM Exam Questions
Log in to ExamTopics
Sign in:
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
jklghg
Highly Voted 2 years, 1 month agoservicenowExamtopics
Most Recent 4 months, 1 week agokhaliltouil
1 year, 2 months agoPappyFox
1 year, 11 months agoGil1211
2 years, 1 month agoMrBravo
2 years, 1 month agololnaman
2 years, 1 month agololnaman
2 years ago