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Exam CIS-ITSM topic 1 question 109 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 109
Topic #: 1
[All CIS-ITSM Questions]

Your customer wants a catalog to contain two items:
1. A request with 1 approval and 2 fulfillment tasks
2. A link to a knowledge article
What type of item would you use to satisfy the requirement for the Construction request?

  • A. Catalog Item
  • B. Content Item
  • C. Record Producer
  • D. Order Guide
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️

Comments

Chosen Answer:
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jklghg
Highly Voted 1 year, 9 months ago
Selected Answer: A
A is correct - content items cannot create requests but Knowledge articles can be linked on catalog items
upvoted 6 times
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servicenowExamtopics
Most Recent 1 week, 4 days ago
Selected Answer: A
To satisfy the requirement for the Construction request, you would use A. Catalog Item. A Catalog Item in ServiceNow can handle approvals and fulfillment tasks. Additionally, you can include a link to a knowledge article by adding a variable of type "URL" to the catalog item. This makes it the most suitable option for your needs.
upvoted 1 times
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khaliltouil
10 months, 1 week ago
Selected Answer: D
D is correct
upvoted 1 times
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PappyFox
1 year, 7 months ago
Selected Answer: A
A is correct
upvoted 1 times
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Gil1211
1 year, 9 months ago
Selected Answer: A
A is correct. Verified on PDI .
upvoted 1 times
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MrBravo
1 year, 9 months ago
KB is not even a alternative... A should be the right answer.
upvoted 2 times
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lolnaman
1 year, 9 months ago
Selected Answer: B
B Correct Link to KB
upvoted 1 times
lolnaman
1 year, 9 months ago
Agree Correct answer is A Thanks
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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