Your customer wants a catalog to contain two items: 1. A request with 1 approval and 2 fulfillment tasks 2. A link to a knowledge article What type of item would you use to satisfy the requirement for the Construction request?
To satisfy the requirement for the Construction request, you would use A. Catalog Item.
A Catalog Item in ServiceNow can handle approvals and fulfillment tasks. Additionally, you can include a link to a knowledge article by adding a variable of type "URL" to the catalog item. This makes it the most suitable option for your needs.
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