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Exam CIS-HR topic 1 question 9 discussion

Actual exam question from ServiceNow's CIS-HR
Question #: 9
Topic #: 1
[All CIS-HR Questions]

In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

  • A. Matching Rules
  • B. Client Rules
  • C. ACLs
  • D. Escalation Rules
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Suggested Answer: A 🗳️
by som_420 at March 10, 2023, 7:56 a.m.

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MarlyB
2 weeks, 5 days ago
Selected Answer: A
Advanced Work Assignment (AWA) or Assignment and Matching rules determine the Assignment Group and Assignee. Skills may also be part of the assignment process (page 38)
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som_420
9 months, 2 weeks ago
Selected Answer: A
correct
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