From the book:
However, additional fields may be added by adding the ref_ac_column attribute from the dictionary entry and listing all the columns you want visible for the Caller Lookup Select Box
This is actually B. I think some people are hung up on the select box when it's asking where the FIELDS are configured that appear there. Not where the select box or icons are configured
All options seems incorrect. The columns on the Caller Lookup list are define in UI View -> sys_ref_list -> List(related list) -> sys_user -> List elements
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