A is correct
https://docs.servicenow.com/bundle/utah-intelligent-experiences/page/administer/predictive-intelligence/concept/using-predictive-intelligence.html
Correct answer is A:
The Predictive Intelligence classification framework enables you to use machine-learning algorithms to set field values during record creation, such as setting the incident category based on the short description.
Correct answer is A.
For example, when an incident is created, ServiceNow will automatically assign the correct category, priority and assignment group based on the record's short description.
Assignment rules: The instance can automatically assign a task to a user or group based on pre-defined conditions by using data lookup rules and assignment rules.
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