What is an example of a Key Performance Indicator for Change management that is included with Performance Analytics, but not available in ServiceNow reporting? (Choose two.)
A.
% Successful Changes
B.
Count of Completed Changes per Month, by Change Type
C.
% Unauthorized Changes
D.
Count of Completed Changes per Month, by Category
From the book:
Key Performance Indicators for Performance Analytics:
- % unauthorized changes
- % changes with incorrectly assessed risk or impact
- Number of change request not updated in x days
- Average age change request on problems
- Number of changes without approved change request
- Time taken from approval to scheduling
- % successful changes
The correct answers are A. % Successful Changes and C. % Unauthorized Changes.
These Key Performance Indicators (KPIs) are included with Performance Analytics but are not available in ServiceNow reporting.
B and D should be done by Zootb capabilities. I think A and C, which means percentage
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