To ensure the new Catalog Item is authorized, the correct process is D. Change Management.
Change Management in ServiceNow ensures that all changes, including the addition of new catalog items, are properly evaluated, authorized, and implemented with minimal risk.
D.
ITSM Implementation book (tokyo) pg. 103:
Service catalog management relies heavily upon:
- the change management process for controlling changes to the service catalog
(...)
Change Management is responsible for ensuring that all changes made to the ServiceNow platform, including changes to the Service Catalog, are authorized and controlled. Before a new Catalog Item can be added to the Service Catalog, it must be reviewed and approved through the change management process.
Correcting answer- D
Change Management is responsible for ensuring that all changes made to the ServiceNow platform, including changes to the Service Catalog, are authorized and controlled. Before a new Catalog Item can be added to the Service Catalog, it must be reviewed and approved through the change management process.
The answer should be A. Fulfillment management manages the approval or rejection of items
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