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Exam CIS-ITSM topic 1 question 181 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 181
Topic #: 1
[All CIS-ITSM Questions]

Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?

  • A. Create a copy of the baseline Change - Emergency - Authorize Flow, and then edit the new copy
  • B. Create a backup of the baseline Change - Emergency - Authorize Flow, and edit the baseline flow
  • C. Deactivate the baseline Change - Emergency - Authorize Flow
  • D. Unpublish the baseline Change - Emergency - Authorize Flow
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Suggested Answer: A 🗳️

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Selected Answer: A
The correct answer is A. Create a copy of the baseline Change - Emergency - Authorize Flow, and then edit the new copy. Creating a copy of the baseline flow allows you to make the necessary changes without affecting the original baseline flow. This approach ensures that you can always refer back to the original flow if needed and helps maintain the integrity of the baseline configuration.
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PappyFox
2 months, 3 weeks ago
Selected Answer: A
ITSM Implementation Tokyo eBook pg 444
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lolnaman
3 months, 1 week ago
Selected Answer: A
Copy the existing one and edit the newly created flow
upvoted 1 times
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esllin
3 months, 3 weeks ago
Selected Answer: A
correct
upvoted 1 times
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