Exam CIS-ITSM topic 1 question 178 discussion

According to the role matrix in the book an itil admin can do the following: - Create, read, update change record - Approve or reject a change request - Delete, copy change record - Advance change record state - Fill out risk assessment - Manage risk assessments and conditions - Read CAB definition - Propose standard change template; read standard chg proposals

Ans- A, C, D are correct because B) Delete CAB Definition needs admin role E) Create and manage Approval Policies needs admin or change_manager role

ACD is correct itil_admin can delete a change request - https://docs.servicenow.com/en-US/bundle/utah-it-service-management/page/product/itsm-workspace/task/delete-change-workspace.html

ACD correct p392 change_manager can Create and manage Approval Policies

Think its ACE.

ACD is correct. Change approval policy need chanage_manager role.