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Exam CIS-ITSM topic 1 question 177 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 177
Topic #: 1
[All CIS-ITSM Questions]

Your customer wants to use the Normal change model, but wants to add another level of approval for changes relating to the Service, SAP Enterprise Services.

What should you do to satisfy this requirement?

  • A. Add a new Policy Input to the Normal Change Approval Policy
  • B. Add a new Decision to the Normal Change Approval Policy
  • C. Add a new Change Approval Policy
  • D. Add a new Decision to the Normal Change Workflow
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️

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Romeoxmen
Highly Voted 9 months, 3 weeks ago
Selected Answer: B
The correct answer is B. You can use the Normal Change Approval Policy and add a new Decision, then set a condition where Services = SAP Enterprise Services
upvoted 5 times
BL80
9 months, 1 week ago
That´s right
upvoted 1 times
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servicenowExamtopics
Most Recent 1 week ago
Selected Answer: B
To satisfy the requirement of adding another level of approval for changes relating to the Service, SAP Enterprise Services, while using the Normal change model, you should: B. Add a new Decision to the Normal Change Approval Policy. This allows you to define additional approval criteria specific to SAP Enterprise Services within the existing Normal Change Approval Policy.
upvoted 1 times
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omgitsmattyp
3 months, 2 weeks ago
Selected Answer: B
B is correct. ITSM Tokyo textbook pg. 437
upvoted 2 times
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PappyFox
8 months, 4 weeks ago
Selected Answer: B
https://docs.servicenow.com/en-US/bundle/utah-it-service-management/page/product/change-management/concept/change-approval-policy.html
upvoted 2 times
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esllin
9 months, 4 weeks ago
Selected Answer: C
C is correct
upvoted 1 times
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