ExamTopics Logo
Mail Us[email protected]
Menu
Servicenow Discussions
exam questions

Exam CIS-ITSM All Questions

View all questions & answers for the CIS-ITSM exam
Go to Exam

Exam CIS-ITSM topic 1 question 175 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 175
Topic #: 1
[All CIS-ITSM Questions]

A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.

What would be the next step for this problem?

  • A. If 7 days has passed, since the Problem was closed, it cannot be re-opened
  • B. Problem Manager clicks Re-Analyze on the Problem record
  • C. Problem Assignee clicks Re-Open on the Problem record
  • D. Administrator clicks Re-Open on the Problem Record
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by esllin at Feb. 28, 2023, 2:13 p.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
Jay2020
4 days, 18 hours ago
Selected Answer: B
When a problem is Closed, it typically cannot be reopened after a certain period (e.g., 7 or 14 days, depending on system configurations). If management wants to revisit the root cause analysis after some time, they should use the Re-Analyze action, which allows re-examining the problem without violating ITIL best practices. The Problem Manager is the appropriate role to perform this action, as they oversee problem investigations and ensure they align with business needs.
upvoted 1 times
...
PappyFox
6 months ago
Selected Answer: B
"You can reanalyze the problem even after it is closed by clicking Re-analyze. The state of the problem changes from Closed to Root Cause Analysis." https://docs.servicenow.com/en-US/bundle/utah-it-service-management/page/product/problem-management/task/resolve-and-complete-problem.html
upvoted 2 times
...
lolnaman
6 months, 1 week ago
Selected Answer: B
p351 check diagram we can reopen a closed problem and the problem manager can do this activity.
upvoted 1 times
...
abdelgu
6 months, 2 weeks ago
A can be also correct ?
upvoted 1 times
BL80
6 months, 2 weeks ago
No, A isn´t right. That is a property of the incident mgmt.
upvoted 1 times
...
...
esllin
7 months ago
Selected Answer: B
correct
upvoted 3 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel
exam
Someone Bought Contributor Access for:
SY0-701
London, 1 minute ago