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Exam CIS-ITSM topic 1 question 175 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 175
Topic #: 1
[All CIS-ITSM Questions]

A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.

What would be the next step for this problem?

  • A. If 7 days has passed, since the Problem was closed, it cannot be re-opened
  • B. Problem Manager clicks Re-Analyze on the Problem record
  • C. Problem Assignee clicks Re-Open on the Problem record
  • D. Administrator clicks Re-Open on the Problem Record
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by esllin at Feb. 28, 2023, 2:13 p.m.

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PappyFox
5 months ago
Selected Answer: B
"You can reanalyze the problem even after it is closed by clicking Re-analyze. The state of the problem changes from Closed to Root Cause Analysis." https://docs.servicenow.com/en-US/bundle/utah-it-service-management/page/product/problem-management/task/resolve-and-complete-problem.html
upvoted 2 times
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lolnaman
5 months, 1 week ago
Selected Answer: B
p351 check diagram we can reopen a closed problem and the problem manager can do this activity.
upvoted 1 times
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abdelgu
5 months, 2 weeks ago
A can be also correct ?
upvoted 1 times
BL80
5 months, 2 weeks ago
No, A isn´t right. That is a property of the incident mgmt.
upvoted 1 times
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esllin
6 months ago
Selected Answer: B
correct
upvoted 3 times
...
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