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Exam CIS-ITSM topic 1 question 174 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 174
Topic #: 1
[All CIS-ITSM Questions]

The current status of a problem record is tracked in the State field. Each state has a label, value and constant. This example is for Fix in Progress state:


Label: Fix in Progress -

Value: 104 -
Constant Problem State STATES.FIX IN PROGRESS

Your customer wants to add a prerequisite for moving out of the Fix in Progress state. When you update the script include which value is better to use in the script?

  • A. 104
  • B. "Fix in Progress"
  • C. ProblemState.STATES.FIX_IN_PROGRESS
  • D. 104.ProblemState.STATES.FIX_IN_PROGRESS
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️

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Lucb73
5 months, 1 week ago
Page 335 Vancouver
upvoted 1 times
...
sephereth
1 year, 4 months ago
Selected Answer: C
while it is best pratice to use constant values, as a consultant i've seen people being lazy and just use the values instead more often than not....
upvoted 2 times
...
PappyFox
1 year, 6 months ago
Selected Answer: C
C is correct
upvoted 1 times
...
lolnaman
1 year, 7 months ago
Selected Answer: C
p351 correct
upvoted 2 times
...
esllin
1 year, 8 months ago
Selected Answer: C
correct
upvoted 2 times
...
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