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Exam CIS-ITSM topic 1 question 173 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 173
Topic #: 1
[All CIS-ITSM Questions]

Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency.

Which module should you use to locate and update the Priority Problem Lookup record?

  • A. Priority Matrix
  • B. Choice Lists
  • C. Data Lookup Definitions
  • D. Priority Rule Definitions
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by esllin at Feb. 28, 2023, 2:08 p.m.

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Manny1218
1 month, 3 weeks ago
Selected Answer: C
servicenow.read.inkling.com IT Service Management (ITSM) Implementation On Demand Module 6.3 Problem Management Page: Priority Answer is C
upvoted 1 times
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MarlyB
1 year, 3 months ago
Selected Answer: C
From the book: Priority values based on Impact and Urgency may be updated in the Priority Data Lookups table. No scripting is required to calculate values. To update how and when lookup occurs, see System Policy > Rules > Data Lookup Definitions and open the Priority Problem Lookup record.
upvoted 3 times
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tgoprashant
1 year, 3 months ago
Selected Answer: C
Data Lookup Definitions as per textbook p345
upvoted 1 times
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sephereth
1 year, 4 months ago
System Policy > Rules > Data lookup Definitions > Priority Problem Lookup
upvoted 1 times
...
PappyFox
1 year, 7 months ago
Selected Answer: C
ITSM Implementation Tokyo eBook pg 345
upvoted 1 times
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BL80
1 year, 8 months ago
Selected Answer: C
C is correct
upvoted 1 times
...
Romeoxmen
1 year, 8 months ago
Correct answer is C
upvoted 2 times
...
esllin
1 year, 8 months ago
Selected Answer: C
C is correct. System Policy > Rules > Data lookup Definitions.
upvoted 4 times
...

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