A Publish Workaround
For Documenting Knowen error is also another way but it will take some time to approve before publishing.
The question is about the quickest way.
FYI - The UI action is "Communicate Workaround".
So "Publish Workaround" does not exist. Also, the "Known Error Article" contains the "Workaround"...
servicenow.read.inkling.com
IT Service Management (ITSM) Implementation On Demand
Module 6.3 Problem Management
Page: Create Known Error Article
Answer is B
Always follow best practice and dont let the word, "quickest" throw you off.
Is there a publish workaround option? Communicating the workaround does not sound like "documenting" the workaround. I think that quick here refers to a quick temporary fix that does not need to wait for a change.
B
think also A is correct. B does work but is not the quickest way.
upvoted 2 times
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