Exam CIS-ITSM topic 1 question 167 discussion

servicenow.read.inkling.com IT Service Management (ITSM) Implementation On Demand Module 5.1 Incident Management Page: Incident Management Platform Roles Answer is D

URL: https://servicenow.read.inkling.com/ Book: "IT Service Management Fundamentals" Section: "Roles in Incident Management" "incident_manager: Can administer incident properties and major incident trigger rules."

From Vancouver book page 236 Incident _manager or admin

D page 255

Definitely D - pg 255 in Tokyo book

C. itil_admin In ITIL (Information Technology Infrastructure Library) terminology, the role that has the ability to configure and manage Incident Management properties is typically the "itil_admin." This role is responsible for overseeing the implementation and customization of ITIL processes within an organization, including Incident Management. They have administrative privileges that allow them to configure, maintain, and manage various aspects of the Incident Management process, such as defining incident categories, escalation procedures, and other properties related to handling incidents effectively.

D is correct according to the book

D is correct answer.

https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/roles/reference/r_BaseSystemRoles.html

incident_manager

D is correct. incident properties manage = Admin or incident_manager