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Exam CIS-ITSM topic 1 question 134 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 134
Topic #: 1
[All CIS-ITSM Questions]

What are two effective measures of performance for the Problem Management process? (Choose two.)

  • A. Problems older than 30 days by Priority and State
  • B. Number of Problem that have Breached SLAs
  • C. Percentage of Problem Resolution within SLA by Category
  • D. Average Problem Resolution Time
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Suggested Answer: AD 🗳️
by esllin at Feb. 28, 2023, 11:51 a.m.

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esllin
Highly Voted 1 year ago
Selected Answer: AD
SLAs is not recommended that you apply SLAs to an overall problem. So A and D should be correct.
upvoted 7 times
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goldbiga
Most Recent 7 months, 1 week ago
What's the answer?
upvoted 1 times
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BharatizSNC
7 months, 2 weeks ago
SLA not recommended on Problems
upvoted 3 times
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lolnaman
11 months, 1 week ago
Selected Answer: AD
AD p380 I don't see SLA anywhere for Problem
upvoted 3 times
Flanky
5 months ago
Correct. Just contra productive in PRB.
upvoted 1 times
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