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Exam CIS-ITSM topic 1 question 129 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 129
Topic #: 1
[All CIS-ITSM Questions]

A tester has submitted a bug report, because at no point in the Problem lifecycle, does the Create Known Error article link appear under Related Links. Also, they notice there is no Known Error knowledge base in the instance.

What might be the cause of this?

  • A. The Problem Management Best Practice - Madrid - Knowledge Integration plugin has not been activated
  • B. The customer did not pay the bill for Knowledge management
  • C. Tester is not impersonating Problem Coordinator
  • D. The sn_known_error_write role is required to see the Create Known Error article link
  • E. The requirement was not in the stories
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by esllin at Feb. 28, 2023, 8:26 a.m.

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Lucb73
5 months, 3 weeks ago
Page 343 of Vancouver
upvoted 1 times
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MarlyB
1 year, 3 months ago
Selected Answer: A
From the book: With the Problem Management Best Practice - Madrid and Problem Management Practice - Madrid - Knowledge Integration plugins, users can create a knowledge article using the Known Error template by clicking the Create Known Error article from the Related Links section of the problem record.
upvoted 1 times
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stophs
1 year, 7 months ago
Selected Answer: A
a is ok
upvoted 1 times
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PappyFox
1 year, 7 months ago
Selected Answer: A
ITSM Implementation Tokyo eBook pg357
upvoted 2 times
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lolnaman
1 year, 8 months ago
Selected Answer: A
p357 plugin missing
upvoted 3 times
GHOTI
1 year, 7 months ago
Can you send the link of the book that you are referring?
upvoted 1 times
PappyFox
1 year, 7 months ago
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=c8730ad847679914f6b11244846d4306 Go to the eBook tab
upvoted 1 times
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jklghg
1 year, 8 months ago
Selected Answer: A
A is definitely correct, Tested in the instance, the app is not installed default.
upvoted 3 times
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lolnaman
1 year, 8 months ago
Selected Answer: A
Key: Known Error knowledge base in the instance is missing plugin not insatlled Answer is A
upvoted 4 times
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abdelgu
1 year, 8 months ago
Selected Answer: C
Tester is not impersonating Problem Coordinator . problem_coordinator is allowed to create Knowledge error article
upvoted 2 times
BL80
1 year, 8 months ago
I think C is correct https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/users-and-groups/concept/c_ImpersonateAUser.html
upvoted 1 times
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esllin
1 year, 8 months ago
Selected Answer: A
Correct is A Role with: admin, problem_admin, problem_coordinator, or problem_manager, can create Known Error article. https://docs.servicenow.com/ja-JP/bundle/utah-servicenow-platform/page/product/knowledge-management/concept/knowledge-article-templates.html
upvoted 2 times
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