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Exam CIS-ITSM topic 1 question 126 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 126
Topic #: 1
[All CIS-ITSM Questions]

Where are the timeframe conditions for sending an SLA breach warning notification defined?

  • A. SLA definition record
  • B. Default SLA flow
  • C. SLA Properties application
  • D. SLA trigger conditions
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by esllin at Feb. 28, 2023, 8:17 a.m.

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Heyne
6 days, 15 hours ago
Selected Answer: B
eBook
upvoted 1 times
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Manny1218
1 month, 3 weeks ago
Selected Answer: B
This one is tricky, but it states, "timeframe conditions for sending an SLA BREACH WARNING notification". A SLA Definition is used to define SLAs at the REQ, RITM, and SC Task level. But the Default SLA Flow use percentages to "Time Breach Warning" and "Breach Notice" emails rather than actual time. Answer is B
upvoted 1 times
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KaygaNaki
1 year, 3 months ago
B is correct, Tokyo book, p. 292
upvoted 2 times
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itguy2023
1 year, 4 months ago
Selected Answer: A
The correct answer is A. The flow fires the notification but where you define SLA is what determines when those notifications will fire.
upvoted 1 times
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Lucky62
1 year, 5 months ago
Selected Answer: B
B correct
upvoted 1 times
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stophs
1 year, 7 months ago
Selected Answer: B
b is ok
upvoted 1 times
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[Removed]
1 year, 8 months ago
I believe this is B, that's the name of the SLA flow inside flow designer.
upvoted 1 times
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esllin
1 year, 8 months ago
Selected Answer: B
textbook P292 Default SLA flow Action wait until 50, 75, 100%
upvoted 4 times
...

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C (25%)
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