If the Assignment group is empty on an incident record, what happens when an agent that is a member of multiple user groups clicks the Assign to me UI action?
A.
An error is displayed indicating the agent must manually assign the incident
B.
The agent is prompted to select the Assignment group
C.
The Assignment group field automatically populates with the agent's primary group
B is correct
Textbook Tokyo P289
If the Assignment group is empty and you are a member of multiple groups, you are prompted to select the assignment group.
B
Using the Assign to me UI action for an incident record will follow the logic below: • If the Assignment group field is filled in and you're part of the group, the record is assigned to you.
• If the Assignment group field is empty and you're a member of a single group, the Assignment group field is filled in and the record is assigned to you.
• If the Assignment group field is empty and you're a member of multiple groups, you're prompted to select the Assignment group. When you manually select the Assignment group, the record is assigned to you.
• If the Assignment group field is filled in and you’re NOT a member of the Assignment group, an error is displayed indicating the user must be part of the Assignment group and the Assigned to field remains empty.
Reviewed code for UI Action in Tokyo/Utah/Vancouver. It just prints an error message and does nothing, so answer is A.
if (current.assignment_group.nil()) {
var memberGroups = new global.IncidentUtils().getMemberGroups(gs.getUserID(), 2);
if (memberGroups.length > 1) {
gs.addErrorMessage(gs.getMessage("Assigned to user {0} is member of multiple groups, please select one as Assignment group ", [gs.getUserDisplayName()]));
return;
}
Enhancement to the Assign to me UI action
Select the Assign to me UI action for an incident record to assign the record to yourself after passing the following checks:
- If the Assignment group field is filled in and you're part of the group, the record is assigned to you.
- If the Assignment group field is empty and you're a member of a single group, the Assignment group field is filled in and the record is assigned to you.
- If the Assignment group field is empty and you're a member of multiple groups, you're prompted to select the Assignment group. When you manually select the Assignment group, the record is assigned to you.
San Diego Releases Notes - Answer C
Could be A B or D, I am leaning more towards A, because if user is member of multiple groups a Red Error Message is displayed telling user to select one as Assignment Group.
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