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Exam CIS-ITSM topic 1 question 125 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 125
Topic #: 1
[All CIS-ITSM Questions]

If the Assignment group is empty on an incident record, what happens when an agent that is a member of multiple user groups clicks the Assign to me UI action?

  • A. An error is displayed indicating the agent must manually assign the incident
  • B. The agent is prompted to select the Assignment group
  • C. The Assignment group field automatically populates with the agent's primary group
  • D. The Assignment group field will not populate
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Suggested Answer: B 🗳️

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esllin
Highly Voted 1 year, 9 months ago
Selected Answer: B
B is correct Textbook Tokyo P289 If the Assignment group is empty and you are a member of multiple groups, you are prompted to select the assignment group.
upvoted 10 times
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mitsudo
Most Recent 2 weeks ago
Selected Answer: B
confirmed in PDI. bellow error message shows. "Assigned to <username> is member of multiple groups, please select one as Assignment group" the word "prompted" is not precie perfectly, but considering the context, It's B.
upvoted 1 times
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Danny6767
3 weeks, 3 days ago
Selected Answer: D
Tested on PDI and it's D
upvoted 1 times
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dev204656
9 months, 3 weeks ago
B Using the Assign to me UI action for an incident record will follow the logic below: • If the Assignment group field is filled in and you're part of the group, the record is assigned to you. • If the Assignment group field is empty and you're a member of a single group, the Assignment group field is filled in and the record is assigned to you. • If the Assignment group field is empty and you're a member of multiple groups, you're prompted to select the Assignment group. When you manually select the Assignment group, the record is assigned to you. • If the Assignment group field is filled in and you’re NOT a member of the Assignment group, an error is displayed indicating the user must be part of the Assignment group and the Assigned to field remains empty.
upvoted 4 times
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ThomasTom
10 months ago
Selected Answer: B
IT Service Management (ITSM) Implementation - Vancouver / page 278
upvoted 2 times
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jain25rajesh
10 months, 3 weeks ago
Tested the same , answer is D
upvoted 1 times
McKenzieDuquesne
7 months, 1 week ago
The question is asking what UI action happens and not the behavior of the field.
upvoted 1 times
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Stor4
1 year ago
Selected Answer: A
Reviewed code for UI Action in Tokyo/Utah/Vancouver. It just prints an error message and does nothing, so answer is A. if (current.assignment_group.nil()) { var memberGroups = new global.IncidentUtils().getMemberGroups(gs.getUserID(), 2); if (memberGroups.length > 1) { gs.addErrorMessage(gs.getMessage("Assigned to user {0} is member of multiple groups, please select one as Assignment group ", [gs.getUserDisplayName()])); return; }
upvoted 1 times
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SophieBoldheart
1 year ago
Selected Answer: A
I tried this on a Tokyo PDI, it displays an error message. I tested it on the list and the workspace.
upvoted 2 times
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stophs
1 year, 8 months ago
Selected Answer: B
b is ok
upvoted 1 times
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PappyFox
1 year, 9 months ago
Selected Answer: B
ITSM Implementation Tokyo eBook pg289
upvoted 2 times
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BL80
1 year, 9 months ago
Sorry... I mean B is the right answer.
upvoted 1 times
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BL80
1 year, 9 months ago
Enhancement to the Assign to me UI action Select the Assign to me UI action for an incident record to assign the record to yourself after passing the following checks: - If the Assignment group field is filled in and you're part of the group, the record is assigned to you. - If the Assignment group field is empty and you're a member of a single group, the Assignment group field is filled in and the record is assigned to you. - If the Assignment group field is empty and you're a member of multiple groups, you're prompted to select the Assignment group. When you manually select the Assignment group, the record is assigned to you. San Diego Releases Notes - Answer C
upvoted 1 times
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MrBravo
1 year, 9 months ago
Also think B is correct.
upvoted 2 times
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[Removed]
1 year, 9 months ago
Could be A B or D, I am leaning more towards A, because if user is member of multiple groups a Red Error Message is displayed telling user to select one as Assignment Group.
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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