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Exam CIS-ITSM topic 1 question 121 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 121
Topic #: 1
[All CIS-ITSM Questions]

Your customer wants to use Incident Tasks on Incident records. But for efficiency reasons, they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement? (Choose two.)

  • A. On Incident Properties, for Autoclose Incident Tasks, select Yes
  • B. Edit system property com.snc.incident.autoclose.basedon.resolved_at
  • C. On Incident Properties, for Close open Incident Tasks when Incident is closed or canceled, select Yes
  • D. Enable system property com.snc.incident.incident_task.closure
Show Suggested Answer Hide Answer
Suggested Answer: CD 🗳️
by esllin at Feb. 28, 2023, 8:01 a.m.

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Manny1218
1 month, 3 weeks ago
Selected Answer: CD
Answer is CD
upvoted 1 times
...
MarlyB
1 year, 3 months ago
Selected Answer: CD
From the book: Enable System property - com.snc.incident.incident_task.closure to close open incident tasks when an incident is closed or cancelled. This System Property has the Description: Close open Incident Tasks when Incident is closed or cancelled.
upvoted 4 times
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BharatizSNC
1 year, 4 months ago
C - is the property description, D is the property name. Both CD are correct
upvoted 2 times
...
esllin
1 year, 8 months ago
Selected Answer: CD
Correct
upvoted 3 times
...

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