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Exam CIS-ITSM topic 1 question 120 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 120
Topic #: 1
[All CIS-ITSM Questions]

What are some good practices for guiding your customers' use of Notifications? (Choose three.)

  • A. Make sure Notification requirements and test plans are in the project scope from the start
  • B. Get input from Marketing department, regarding format of customer/caller facing notifications
  • C. Use templates to ensure consistency and ease of configuration
  • D. Use incident.itil.role template as the master template to build all other ITSM templates
  • E. When possible, maximize the quantity of email updates to customers
Show Suggested Answer Hide Answer
Suggested Answer: ABC 🗳️
by esllin at Feb. 28, 2023, 7:59 a.m.

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MarlyB
Highly Voted 1 year, 3 months ago
Selected Answer: ABC
From the book: Notifications Good practices: - Go for under-notification vs. over-notification - Guide and advise customers on what notifications they should be using - Be aware if Marketing and Communications needs to approve the wording and format
upvoted 5 times
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be9c2c8
Most Recent 6 months, 4 weeks ago
Selected Answer: ABC
In what world is the SPAM-ing agreeable and solicited???? E is so wrong that I am beginning to rethink about why I paid you!
upvoted 2 times
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Lucky62
1 year, 5 months ago
Selected Answer: ABC
ABC !!
upvoted 2 times
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Kimhw
1 year, 5 months ago
Selected Answer: ABC
ITSM Implementation (Tokyo) ebook p296
upvoted 3 times
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kilkot
1 year, 7 months ago
Selected Answer: ABC
ABC is correct. Customer does not want to get too many email notifications.
upvoted 2 times
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MrBravo
1 year, 8 months ago
ABC is correctt
upvoted 2 times
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[Removed]
1 year, 8 months ago
A B C is correct
upvoted 2 times
...
esllin
1 year, 8 months ago
Selected Answer: ABC
ABC is correct. There is no incident.itil role. We dont want the customer to get too many email notifications. So E is not correct.
upvoted 2 times
...

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