The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?
It's A.
Although "cancelled" is not a nice wording by SN. An Incident does not get cancelt, it gets resolved one way or another.
But regarding the MIM the MI gets demoted to a normal incident and in the MIM app the state gets called "cancelled".
ITSM book Tokyo 273
From the book:
Any itil user can propose a major incident, the major incident state is Proposed. The MI manager can promote the state to Accepted or Rejected (after it has been rejected it can be proposed again). If after it has been Accepted it needs to be demoted again, the state becomes Cancelled.
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