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Exam CIS-ITSM topic 1 question 115 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 115
Topic #: 1
[All CIS-ITSM Questions]

Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:

• Default
• Major incidents
• Self Service
• Mobile

What are these UI layouts called in the Now Platform?

  • A. Form Layouts
  • B. Workspaces
  • C. Forms
  • D. Form Designs
  • E. Views
Show Suggested Answer Hide Answer
Suggested Answer: E 🗳️
by esllin at Feb. 28, 2023, 7:47 a.m.

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servicenowExamtopics
1 week ago
Selected Answer: B
The tailored UI layouts for different personas, processes, and interfaces in the Now Platform are indeed called Workspaces.
upvoted 1 times
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servicenowExamtopics
1 week, 4 days ago
Selected Answer: B
These UI layouts in the Now Platform are called B. Workspaces. Workspaces in ServiceNow provide tailored experiences for different personas, processes, and interfaces, such as Default, Major Incidents, Self Service, and Mobile. E. Views: NO. These are saved versions of personalized forms or lists, defining which fields appear and in what order, but they do not provide the tailored, persona-specific UI layouts. So, the tailored UI layouts for different personas, processes, and interfaces in the Now Platform are indeed called Workspaces.
upvoted 1 times
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esllin
9 months, 4 weeks ago
Selected Answer: E
Correct
upvoted 4 times
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