Exam CIS-ITSM topic 1 question 115 discussion

Answer is E. This question seems to testing the experience of actual machine. Since the example 'Default, Major incidents, Self Service,Mobile' is in the view of incident, and ain't seen in workspace, E trully makes sense.

Default, Self Service, Mobile, etc. makes more sense to be Views than Workspaces

If this is the real question as it is showed, then the answer, semantically, is Views (E). It can't be Workspace, I mean there is no Workspace called "Form Layouts", "Mobile" or "Form Design". Instead, you do find views applied on forms with those name (default, mobile and so on). Also, you are already inside the workspace to work on incidents as per question, so it really makes no sense to choose B. Workspace. Unless the original question has not been properly written/posted

The tailored UI layouts for different personas, processes, and interfaces in the Now Platform are indeed called Workspaces.

These UI layouts in the Now Platform are called B. Workspaces. Workspaces in ServiceNow provide tailored experiences for different personas, processes, and interfaces, such as Default, Major Incidents, Self Service, and Mobile. E. Views: NO. These are saved versions of personalized forms or lists, defining which fields appear and in what order, but they do not provide the tailored, persona-specific UI layouts. So, the tailored UI layouts for different personas, processes, and interfaces in the Now Platform are indeed called Workspaces.

Correct