Welcome to ExamTopics
ExamTopics Logo
- Expert Verified, Online, Free.
Mail Us[email protected]
Menu
Servicenow Discussions
exam questions

Exam CIS-ITSM All Questions

View all questions & answers for the CIS-ITSM exam
Go to Exam

Exam CIS-ITSM topic 1 question 113 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 113
Topic #: 1
[All CIS-ITSM Questions]

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

  • A. Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true
  • B. Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms
  • C. Create an Access control to hide the unnecessary CIs from the itil users
  • D. Make a show/hide UI action to show only the desired CIs to the itil users
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by esllin at Feb. 28, 2023, 7:43 a.m.

Comments

Chosen Answer:
This is a voting comment (?) , you can switch to a simple comment.
Switch to a voting comment New
Submit Cancel
Manny1218
1 month, 3 weeks ago
Selected Answer: B
Answer is B
upvoted 1 times
...
MarlyB
1 year, 3 months ago
Selected Answer: B
From the book: Once any class is set as a principal class, the principal class filter is automatically applied to the CI field on change, incident and problem records. This means that only CI's within a principal class can be selected on the CI field. If there are no CI Classes marked as Principal Class, then all CIs on all forms will be selectable on the CI field.
upvoted 2 times
...
PappyFox
1 year, 6 months ago
Selected Answer: B
B is Correct. If there are no CI Classes marked as Principal Class, then all CIs on all forms will be selectable on the Configuration Item field.
upvoted 1 times
...
lolnaman
1 year, 7 months ago
Selected Answer: B
B is correct p40
upvoted 4 times
...
GHOTI
1 year, 7 months ago
Selected Answer: B
Correct
upvoted 1 times
...
esllin
1 year, 8 months ago
Selected Answer: B
correct
upvoted 2 times
...

Get IT Certification

Unlock free, top-quality video courses on ExamTopics with a simple registration. Elevate your learning journey with our expertly curated content. Register now to access a diverse range of educational resources designed for your success. Start learning today with ExamTopics!

Start Learning for free
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel