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Exam CIS-ITSM topic 1 question 113 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 113
Topic #: 1
[All CIS-ITSM Questions]

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

  • A. Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true
  • B. Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms
  • C. Create an Access control to hide the unnecessary CIs from the itil users
  • D. Make a show/hide UI action to show only the desired CIs to the itil users
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Suggested Answer: B 🗳️
by esllin at Feb. 28, 2023, 7:43 a.m.

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servicenowExamtopics
1 week, 4 days ago
Selected Answer: B
To address the issue of users being overwhelmed by the volume of Configuration Items (CIs) when selecting from the Incident, Problem, and Change forms, the best recommendation is: B. Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms. This approach allows you to filter out unnecessary CIs by marking only the relevant CI classes as "Principal." This way, only the CIs from these classes will be visible in the selection lists on the forms.
upvoted 1 times
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Manny1218
3 months ago
Selected Answer: B
Answer is B
upvoted 1 times
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MarlyB
1 year, 4 months ago
Selected Answer: B
From the book: Once any class is set as a principal class, the principal class filter is automatically applied to the CI field on change, incident and problem records. This means that only CI's within a principal class can be selected on the CI field. If there are no CI Classes marked as Principal Class, then all CIs on all forms will be selectable on the CI field.
upvoted 2 times
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PappyFox
1 year, 7 months ago
Selected Answer: B
B is Correct. If there are no CI Classes marked as Principal Class, then all CIs on all forms will be selectable on the Configuration Item field.
upvoted 1 times
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lolnaman
1 year, 9 months ago
Selected Answer: B
B is correct p40
upvoted 4 times
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GHOTI
1 year, 9 months ago
Selected Answer: B
Correct
upvoted 1 times
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esllin
1 year, 9 months ago
Selected Answer: B
correct
upvoted 2 times
...
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